Mavibet FAQ — All Your Questions Answered in One Place

Forgetting your password is completely normal — recovering it on Mavibet takes just a few minutes. Follow the steps below:

1. Enter On the login page, click the "Forgot your password?" link.
2. Enter the mobile number you used to register (e.g. 017XXXXXXXX).
3. A 6-digit OTP will be sent to that number — enter it in the box within 90 seconds.
4. Once the OTP is verified, you'll be taken to a page to set your new password. Use a password of at least 8 characters combining uppercase letters, lowercase letters, and numbers.
5. Confirm your new password — and you're done. You can now log in with your new password.

If you don't receive your OTP, check your spam folder or inbox first. If it still hasn't arrived, wait 60 seconds and click "Resend". If your mobile number has changed, contact support@mavibet.world-— email us and our team will assist you manually after verifying your identity.

After winning a bet on Mavibet, how quickly funds are credited depends on the bet type:

• Pre-Match Bet: Winnings are generally credited to your wallet within 5–15 minutes once the match ends and the result is confirmed.
• Live Bet: Credited within 2–10 minutes after the specific event or market concludes.
• Multiple or Accumulator Bets: Winnings are credited within 15–30 minutes after all match results are confirmed.
• Casino Games: Credited to your wallet instantly as soon as the game ends.

Once funds are credited, go to the Wallet section to request a withdrawal via bKash, Nagad, or Rocket. Minimum withdrawal ৳500 And typically reaches your mobile banking account within 15 minutes to 2 hours.

If your winnings haven't arrived more than 30 minutes after the match result was announced, check your account's betting history to see the bet status. If there's still an issue, contact us via live chat — providing your Bet ID will help us resolve it faster.

Mavibet uses multiple layers of technical safeguards to protect members' personal data and funds:

• SSL 256-bit TLS Encryption: All data transmitted between your browser and Mavibet's servers is encrypted. Even if intercepted, it cannot be read.
• Password hashing: Your password is never stored directly on Mavibet's servers — only an encrypted hash is kept, meaning even Mavibet staff cannot see your password.
• Fund Security: Members' wallet balances are held separately from the company's operational funds, keeping your money secure under any circumstance.
• Unusual Login Detection: An automatic alert is sent whenever a login is detected from a new device or an unfamiliar IP address.
• Privacy Policy: Your personal information is never sold or shared with third parties — for details, in the Privacy Policy View.

Changing the interface language on Mavibet is simple. There are two ways to do it:

Without logging in: Look for the language selection icon or dropdown at the top or bottom of the page. Selecting Bengali (BD) or any other language from there will change it instantly.

While logged in:

1. Click on your profile icon in the top right corner.
2. Go to "Account Settings" or the "Settings" option.
3. In the "Language" section, select Bengali (BD).
4. Save — the page will reload and display in the new language.

Your language preference is saved while logged in — the next time you sign in, the site will appear in the same language. For members from Bangladesh, Bengali (BD) Default Language Is set as default — live chat support is also available in Bangla.

Enabling two-factor authentication (2FA) means that even if someone knows your password, they still can't log in — they'd also need the OTP sent to your phone. Steps to enable it:

1. On Mavibet Log In।
2. Click the profile icon in the top right → go to "Security Settings" or the "Security" section.
3. Look for the "Two-Factor Authentication" option and click the "Enable" button.
4. A verification code will be sent to your registered mobile number — enter it to proceed.
5. Once 2FA is successfully activated, you will receive a confirmation message.

From this point on, every login will require your mobile number, password, and the OTP sent to your phone. Enabling "Remember this device" on trusted devices means you won't need an OTP every time — Only required on new or unrecognized devices.

Mavibet offers live scores and in-play statistics — a great tool for following the flow of a match while you bet. Here's how to access them:

To view live scores:

1. Log in and navigate to the "Sports" or "Live" section from the top menu.
2. Select the match you want to follow from the list of ongoing matches.
3. On the match page, live scores, overs, wickets (for cricket), and goals (for football) are updated in real time.

Live Video Streaming: Live video streaming is available for selected matches — if you see a "Live" or video icon on the match page, click it to watch. An active account balance or an existing bet on that match is required Not necessarily, but you do need to be logged in.

Ball-by-ball updates are available for cricket, along with corner and card statistics for football. On the sports event page You'll find the schedule for all live and upcoming matches today.

KYC (Know Your Customer) is the process of verifying your identity. It is typically required for large withdrawals or for security purposes. Here's what you'll need for KYC on Mavibet:

Required documents (only one needed):

• National ID Card (NID) — front and back photos
• Passport — scan or photo of the photo page
• Driving License

Steps to submit KYC:

1. Log in → Profile → navigate to the "Identity Verification" or "KYC" section.
2. Select the document type and upload a clear photo of your NID or passport (JPG or PNG, maximum 5MB).
3. Take a selfie — make sure the image is clear and well-lit.
4. Submit — usually Verification completed within 24–48 hours।

Once verified, you'll receive a confirmation via email or SMS. If verification is unsuccessful, you'll be informed of the reason and given the opportunity to resubmit. KYC is generally not required for small withdrawals (under ৳5,000).